Refund Policy

Return & Refund Policy

Effective Date: February 23, 2026

Thank you for shopping with us. We stand behind the quality of our products and want you to feel confident in your purchase. Please review our policy below regarding refunds and defective items.

1. Refund Request Window

All refund requests must be submitted within 30 days of the delivery date.

Requests submitted more than 30 days after the confirmed delivery date will not be eligible for a refund.

2. Defective or Damaged Items

If your item arrives defective or damaged, you may request a refund without returning the product.

To qualify:

  • You must contact us within 30 days of delivery.

  • You must provide clear photo or video evidence showing the defect or damage.

  • The evidence must clearly show the issue and the overall condition of the item.

If the defect is confirmed, we will issue a full refund to your original payment method. You will not be required to return the item.

We reserve the right to deny refund requests if sufficient proof is not provided or if the damage appears to be caused by misuse, improper handling, or normal wear and tear.

3. Lost Shipments

If your order has not arrived:

  • Please allow up to 30 days from the shipment date for delivery.

  • If your tracking information does not show confirmed delivery after 30 days, you may request a refund.

To qualify:

  • The shipping address provided at checkout must be accurate and complete.

  • The tracking must not show confirmed delivery.

If the shipment is confirmed lost after 30 days, we will issue a full refund.

We are not responsible for:

  • Incorrect shipping addresses provided at checkout

  • Packages marked as delivered by the carrier

  • Delays caused by customs, weather, or carrier disruptions

4. Non-Defective Items

We do not accept returns or provide refunds for items that are not defective or damaged.

All sales are final unless the item is defective or lost in transit as described above.

5. How to Request a Refund

To request a refund, please contact us at:

Email: support@heybuds.com
Order Number: Required
Proof of Defect (if applicable): Photos or video attachments

Our support team will review your request and respond within 2 to 3 business days.

6. Refund Processing

Approved refunds will be processed to the original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your payment provider.

7. Fraud Prevention

We reserve the right to refuse refunds if we detect abuse of this policy, including but not limited to:

  • Repeated refund claims

  • Altered or manipulated images

  • Claims inconsistent with tracking or order history